Shop Tweak - Auto Shop SaaS Platform

Managing an auto shop involves coordinating appointments, handling customer information, overseeing staff, and maintaining service quality. Shop Tweak is an all-in-one scheduling and management software designed specifically for car detailers, mobile detailers, window tinters, and other auto shop businesses.

Auto shops often struggle to manage multiple tasks simultaneously. Scheduling appointments manually can result in double bookings or missed slots, disrupting smooth operations. Keeping track of client details and booking history without a centralized system is time-consuming and can lead to errors.

Additionally, assigning tasks and managing staff availability can be inefficient, causing delays and confusion. Ensuring consistent service quality across all jobs is also challenging without proper checks in place, making it difficult to maintain high standards and keep customers satisfied.

Our team at Modall developed Shop Tweak to help address these challenges and transform how auto shops manage their appointments and operations. Recognizing that many existing solutions featured confusing pricing models and cluttered appointment pages, our mission was to create a streamlined and user-friendly booking system that would help auto shops stand out amongst competitors.

The software we built seamlessly connects every aspect of an auto shop’s operations. Below are some of the main features we developed, each designed to enhance various aspects of business operations.

To provide customers with a personalized experience, Shop Tweak integrates with a comprehensive database that contains nearly every car make and model. This allows customers to select their specific vehicle when scheduling an appointment. Upon selection, the system immediately displays three tailored service packages specific to their vehicle.

These packages are pre-configured by the business within the dashboard, enabling dynamic pricing based on vehicle size, whether it’s a large SUV or a compact two-door coupe. This ensures that customers receive accurate, personalized online quotes that reflect the time and resources required for their specific vehicle, making the booking process intuitive and user-friendly for both the business and their clients.

Shop Tweak offers businesses 24/7 online booking capabilities, allowing customers to schedule services at their convenience from anywhere, at any time. This eliminates the limitations of traditional booking methods, such as restricted business hours and the need for staff to be available to take calls.

By preventing double bookings and automatically blocking off booked slots, Shop Tweak creates a smooth and efficient scheduling process, reducing lost conversions and missed revenue opportunities. The booking system can be seamlessly integrated into the auto shop’s website and social media platforms, providing a consistent and professional brand experience.

Beyond booking, Shop Tweak functions as a robust Customer Relationship Management (CRM) system. It automatically syncs appointments scheduled through the website into a centralized backend dashboard, where the team can easily manage them.

The CRM includes detailed customer profiles, staff management tools, and payroll functionalities. These features enable seamless assignment of staff to bookings, implementation of quality control checklists, tracking of payroll, and more.

This integration ensures that all aspects of operations are interconnected, allowing auto shops to handle bookings and manage their business with greater efficiency and accuracy.

Our development of Shop Tweak showcases how a custom-built booking and management system can enhance an auto shop’s operations. Shop Tweak provides auto shops with an all-in-one solution designed to streamline their operations and enhance the customer experience.

The user-friendly booking process not only makes it easier for customers to schedule appointments but also allows the business to manage bookings more efficiently. By simplifying these processes, the software helps businesses operate more efficiently and deliver excellent service to their customers, day after day.